Publications

ORR's civil service survey results.

We are responsible for the collection, monitoring and publication of rail customer complaints.

This page contains details of improvement notices issued in 2021.

This page contains the application form, model contracts, general approval and information relating to connection contracts.

Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.

The Railways Act 2005 sets out statutory procedures concerning proposals for the closure of passenger services, passenger networks and stations.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2014.

Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2020.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2021.