Rail

Improving assisted travel

7 November 2024
Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Rail compensation

6 November 2024
When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

Responses to RAIB reports 2019

6 November 2024
Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2019.

Responses to RAIB reports 2017

6 November 2024
Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2017.

Network statements

5 November 2024
A network statement is an annual publication that each major UK network operator must produce.
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