Interoperability authorisations
19 November 2024
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Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.
Rail passengers
Accessible Travel Policies (ATPs) decision letters
18 November 2024
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Accessible Travel Policies (ATPs) decision letters
Regulator approves new Go-op train service between Swindon, Taunton and Weston-super-Mare
15 November 2024
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The rail regulator has given the go ahead for new train services between Swindon, Taunton and Weston-super-Mare from the end of 2025. The regulator has also set conditions on its approval to ensure the new, co-operatively owned operator has sufficient finance and rolling stock in place in good time.
Tickets and fares
13 November 2024
Improving assisted travel
7 November 2024
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Rail compensation
6 November 2024
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.
Monitoring Network Rail's performance
25 October 2024
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We monitor performance through analysis of regular reports from Network Rail.
Passenger rolling stock: why has average age decreased?
11 October 2024
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We explain what factors influence changes in the average age of rolling stock.
The legal framework for level crossings
10 October 2024
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Level crossings are an interface between the highway and railway, where the different parties involved have responsibilities.
Competition Act 1998
10 October 2024
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The Competition Act 1998 prohibits any agreement, business practice or conduct which has, or could have, a damaging effect on competition in the United Kingdom.