Rail passengers

‘Evolution, not revolution for rail health and safety’

6 August 2024
Body
In ORR's latest Annual Rail Health and Safety report, Richard Hines, the new HM Chief Inspector of Railways, says the industry cannot afford to be complacent when faced with the effects of climate change, an increased reliance on maintaining existing infrastructure rather than replacement, and a period of significant change through reform.

ORR research into accessibility

11 July 2024
Body
We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Annual rail consumer reports

11 July 2024
Body
Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Our review of how railway licence holders are protecting the environment

16 May 2024
Body
As the rail regulator, we have legal duties to contribute to sustainable development, and to consider the railway’s effect on the environment. One of the ways we make sure operators are protecting the environment is through our role in licencing the railway, with a specific environment condition in all railway licences.