Rail passengers

ORR research into accessibility

11 July 2024
We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Annual rail consumer reports

11 July 2024
Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Our review of how railway licence holders are protecting the environment

16 May 2024
As the rail regulator, we have legal duties to contribute to sustainable development, and to consider the railway’s effect on the environment. One of the ways we make sure operators are protecting the environment is through our role in licencing the railway, with a specific environment condition in all railway licences.
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