Rail operators

Consultation on a draft Rail Ombudsman operating model

18 July 2023

The May 2021 Plan for Rail states that ORR will take over responsibility from the Rail Delivery Group (RDG) for sponsoring the Rail Ombudsman.

Improve reliability of passenger assistance, ORR tells rail industry

12 July 2023

The rail industry needs to provide more reliable assistance for disabled passengers says the Office of Rail and Road (ORR), following research involving more than 8,100 passengers.

Train Driving Licences and Certificates Regulations 2010: Post Implementation Review

5 July 2023

ORR undertook a Post Implementation Review (PIR) on behalf of the Secretary of State on the Train Driving Licences and Certificates Regulations 2010 (as amended).

Office of Rail and Road July 2023 newsletter

30 June 2023

Office of Rail and Road July 2023 newsletter

ORR launches railway station catering market study

16 June 2023

The Office of Rail and Road (ORR) has today launched a market study into railway station catering.

Better train performance and prioritising spend on core assets: ORR’s assessment of Network Rail’s plans over the next five years

15 June 2023

Better train performance and prioritising spend on core assets: ORR’s assessment of Network Rail Scotland’s plans over the next five years

15 June 2023

European derived railway safety legislation

7 June 2023

This page gives an overview of how European railway safety legislation has been retained in the UK.

Office of Rail and Road June 2023 newsletter

31 May 2023

Office of Rail and Road June 2023 newsletter

ORR appoints provider and strengthens Rail Ombudsman scheme for passengers

30 May 2023

The Office of Rail and Road (ORR) has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme.

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