Rail passengers

The Office of Rail and Road (ORR) has found that the railway station catering market is not working as effectively as it should be. Greater competition in this market would drive better value for passengers and for taxpayers.

Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.

New statistics from the Office of Rail and Road (ORR) released today show Britain’s railway is still not delivering consistently punctual and reliable journeys. However, the regulator’s latest assessment of Network Rail’s performance shows that the company is beginning to turn a corner.

The Office of Rail and Road (ORR) has authorised into service the new East Linton railway station ahead of its expected opening on 13 December.

Disabled people have had good and bad experiences of accessibility in rail.

Office of Rail and Road December 2023 newsletter

The Office of Rail and Road has asked train operators and Network Rail to address the concerns raised in its report, published today, regarding the consistency and usefulness of passenger information of rail replacement services when there are planned engineering works.

The Office of Rail and Road (ORR) has today published its annual Rail Industry Finance (UK) statistical report.