Rail operators

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

If a railway operator wants to access the Network Rail’s infrastructure, they have to apply to us for a track access agreement with Network Rail.

Level crossings are an interface between the highway and railway, where the different parties involved have responsibilities.

The Competition Act 1998 prohibits any agreement, business practice or conduct which has, or could have, a damaging effect on competition in the United Kingdom.

Information on ORR roles in Northern Ireland